Refund Policy
Effective August 29, 2026
This Refund Policy explains when a purchase of prepaid Frontend Interviews credits may be refunded. Payments are processed by Paddle, our merchant of record, and eligible refunds are returned through the original payment method.
One-time credit purchases
Frontend Interviews sells prepaid credit packs as one-time purchases. They do not renew automatically and are used to pay for active AI interview, practice, course, or hiring-team sessions. Promotional time and service-issued credits are not purchases and cannot be exchanged for cash.
Unused credits within 14 days
You may request a full refund within 14 calendar days of a one-time purchase when none of the credits from that purchase have been used. Eligibility may also depend on the mandatory consumer rights that apply where you live and the terms presented by Paddle at checkout.
Credits that have been used
Once purchased credits have been used to provide an AI session, the purchase is generally not refundable. We may still approve a full or partial refund where required by law, where the service was not delivered because of a verified technical failure, or in another exceptional case reviewed by Paddle and Frontend Interviews.
Duplicate, unauthorized, or incorrect charges
If you believe a charge was duplicated, unauthorized, or made for an incorrect amount, contact Paddle support promptly and include the transaction email and order reference. We may suspend related credits while the payment is investigated to prevent further use.
How to request a refund
Submit your request through Paddle Buyer Support at paddle.net or email hello@frontendinterviews.com. Include the email used at checkout, the transaction or order reference, the purchase date, and a short explanation. Do not send full card details.
What happens after approval
Approved refunds are issued by Paddle to the original payment method. Processing time depends on the payment method and financial institution. Credits associated with a refunded or reversed transaction are removed from the wallet; if they were already spent, account access may be limited until the resulting balance is resolved.
Mandatory rights and policy changes
Nothing in this policy limits non-waivable rights available under applicable consumer law. Paddle’s Buyer Terms and Refund Policy also apply to transactions it processes. We may update this policy for future purchases and will post a new effective date when we do.
Contact
For product or credit-wallet questions, email hello@frontendinterviews.com. For payment and refund processing, use Paddle Buyer Support at paddle.net.